How can we help?

كيف يمكننا أن نساعدك؟

Comment pourrions nous vous aider?

I am using another Apple ID, how can I cancel my subscription?

To see your purchase history, go to

Can't find a matching charge at Find out if you used another account to make a purchase.

  1. Search your email for the words “receipt from Apple.”
  2. Look for a receipt that matches the amount that you see on your billing statement. 
  3. On the receipt, see what was purchased and which Apple ID was used
  4. Log in with this Apple ID and cancel it
  5. browser-icloud-com-mail-apple-receipt-apple-id-callout.png

Contact Apple Support

If you checked and your emailed receipts and you're still not sure why you were charged, contact Apple Support.

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