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Music stops when the screen is locked

Music stops when the screen is locked

Some of the Android devices have background limitations while the screen is locked or you are playing music in the background. To fix this issue, check the below solutions to adjust your phone settings:

Solution 1: 

  • Device Settings > Advanced Settings > Battery manager > Power plan set to Performance

Solution 2: 

  • Device Settings > Advanced Settings > Battery Manager > Protected apps – check your app as Protected

Solution 3: 

  • Enable Device Settings > Apps > your app > Battery > Power-intensive prompt and Keep running after screen off

If following these steps did not solve the issue on your device and the music is still stopping while in the background or the screen is locked, contact us directly from the app from My Music / ? / Contact us. 

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