Music stops when the screen is locked
Some of the Android devices have background limitations while the screen is locked or you are playing music in the background. To fix this issue, check the below solutions to adjust your phone settings:
- Device Settings > Advanced Settings > Battery manager > Power plan set to Performance
- Device Settings > Advanced Settings > Battery Manager > Protected apps – check your app as Protected
- Enable Device Settings > Apps > your app > Battery > Power-intensive prompt and Keep running after screen off
If following these steps did not solve the issue on your device and the music is still stopping while in the background or the screen is locked, contact us directly from the app from My Music / ? / Contact us.