If you receive a message saying your account is being used on another device, it likely means you're signed in elsewhere.
✅ What to do
-
Select your current device when prompted.
-
If you're trying to stream music to a different device (like a TV or speaker), open the mobile app and use it as a remote.
🔒 If the device isn’t yours
-
Log out from that device if possible, or change your password. This will sign out all active sessions.
-
Do not share your account. Using the same account on multiple devices at the same time is not allowed and may lead to suspension.
If the problem continues after changing your password, contact us from the app, and we’ll help you secure your account.