How can we help?

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Comment pourrions nous vous aider?

Your downloads are being cleaned / deleted? Follow these instructions

Clean Up Memory for our app, will delete your downloads! 

To avoid this issue from happening on your device, please refer to your device's built-in settings or any 3rd party app which clean the cache for our app. Clearing the cache for our app will delete your downloads on your account. 

Our app detects that you have such an option/or 3rd party app which is cleaning your downloads. Once the app prompts you this message, please disable it as soon as possible and go to your downloads playlist > tap on the 3 dots on the top right > songs on other devices and download them

  • If you have no 3rd party app/or this option is your phone settings are disabled, please contact us directly to check your case immediately. 


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