If you're seeing this message, it could be for one of the following reasons:
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Your account hasn’t been activated yet. In this case, check your email inbox (or junk folder) for an activation email and click on ACTIVATE ACCOUNT. Once done, you can retry resetting your password.
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You may be trying to reset the password for an account that doesn’t exist. Double-check that the email address you entered is the one you used to register.
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If you created your account using Facebook or a mobile number, you won’t be able to reset your password using email.